Refund policy
At SwiftSale, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- All tags, accessories, manuals, and included materials must be intact.
- Proof of purchase or order confirmation must be provided.
How to Request a Return
To initiate a return, please contact us at:
📧 support@swiftsale.store
Our support team will review your request and provide further instructions if your return is approved.
Please note: Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect product
Please contact us within 48 hours of delivery at support@swiftsale.store and include clear photos or videos showing the issue.
Our team will review the case and arrange a suitable resolution as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Personal care and hygiene products
- Customized or personalized items
- Perishable goods
- Digital products or downloadable content
- Gift cards
- Clearance, promotional, or final-sale items (unless damaged or defective)
If you're unsure whether your item qualifies for a return, please contact our support team before initiating the request.
Exchanges
If you would like to exchange a product, please contact us at:
📧 support@swiftsale.store
Subject to product availability, we will assist you with the exchange process.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds are processed within 7–10 business days.
- Refunds will be issued to the original payment method used during purchase whenever possible.
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed method.
Please note that banks and payment providers may require additional processing time after the refund has been initiated.
Return Shipping
If the return is approved due to:
- A damaged product
- A defective item
- An incorrect product delivered
SwiftSale may cover the return shipping charges.
For all other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.
Order Cancellation Policy
Orders can be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may no longer be possible and will be handled under this Return & Refund Policy.
Contact Us
SwiftSale
📧 Email: support@swiftsale.store
🌐 Website: https://swiftsale.store
We are committed to providing a smooth and transparent shopping experience for all our customers.